GO! Smell Fab photo gifts!
March 30th, 2008 by Jim & EmSo picture the scene. - we were about to send the complete manuscript of GO! Smell the flowers to a potential agent in London.
‘There must be something different we could do to send with the book?’ We said. ‘ Something a bit…..different ‘.
Later that day in a discussion thread the gang at Fabulous photo gifts (AKA Flowers founder Purple 13 AKA Jonathan) suggested we tried a jigsaw version of our book cover.
That weekend the UK based Fab photo gifts team worked their magic and on the Monday morning the agent had not only our manuscript but a jigsaw version of our book cover that was very well received. We’re Tom Peter fans so do click the jigsaw piece or our book cover for a taste of Tom. We’ve had comments on his blog over the last couple of years and met the man himself…we think he’d like the agile reaction and slim line efficiency that Fab photo gifts shared with us. In fact, heres Tom in action….
How did the Fab team respond so quickly without sacrificing quality? We’d love to know. Thanks for GOing the extra mile for us Fabulous photo gifts!
We’d love to know how you did it and if anyone else has had any recent experiences of great service -service that relishes GO!ng the extra mile. Do tell! Thanks again flowers founder Fab photo gifts - you’ve a customer in Dubai now - us!
Hi Jim and Em (and everyone else at GSTF’s)
Apologies in advance to Angry’ but this may come across as a bit of a plug for Fab’ Photo’s (hopefully not hyper linking that will convince him and others?? hmm) anyway where was I? Oh yes - the question…. the answer….
As you’ve read, we did indeed suggest a photo jigsaw showing the book cover might be a way to attract and keep the attention of the manuscript sorter - apparently they get so many you see - and we know that jigsaws are a very tactile and interest keeping item. Remember the old Laurel and Hardy scene - the wedding party where Stan brings the happy couple a jigsaw for something to do on their honeymoon?
So we thought the book cover jigsaw had loads of possibilities and so did Jim and Em. There followed a few hurried emails as time was against us on this one, but hey that’s why they call them ‘rush jobs’.
Jim and Em chose our 24 piece wooden jigsaw which we print and produce in our own workshops so a) we’re able to control the quality and reproduction and b) we can work through the night when urgency dictates. They are all printed by hand!
As an extra, we also provided Jim and Em’ with a 15 piece version so that their agent (who received the delivery in London) was able to make a choice on which looked better and then forward the other as a ‘keepsake’ to Jim and Em. - Glad you finally received it guys.
We were thrilled to be able to help and at such short notice - we were equally thrilled to receive such positive feedback as well.
Here comes the plug…. Although we are always thrilled to recieve customer feedback, a few of which I actually get round to publishing on the website or blog, we shouldn’t really be so surprised some would say - we do put a lot of care and attention into reproducing customers photographs onto their chosen gift idea so that they are really delighted with the finished result. We believe going this extra mile goes a long way to explaining the volume of customer feedback we receive (quite un-bidden) and the amount of customers that return to us for their next photo gift giving occassion.
Sometimes, I appreciate this may all come across as a bit of self ‘flag waving’ but as my old teacher used to say… don’t be afraid to shout your own praises - there are precious few others that will do that for you.
To see what Jim and Em got so excited about - here’s a link to Fabulous Photo Gifts - http://www.fabulousphotogifts.co.uk
Thanks Guys - let us know when the next manuscripts going off.
Jonathan (aka Purple13)
Jonathan’s last blog post..My good deed for the day
Excellent Jonathan,sounds like you’ve done a terrific job for Jim and Em!!!
Cheers J and thanks for the reply…
We intend to do this with all founders in time as and when things develop for folks…..!
Never apologise for plugging what you do so well - tell em, tell em and tell em again - you could start a Forum topic on Fab Photo gifts here and take questions throughout the year…….we’ll be going for the GSTF tray next we think and could pick up when we’re in the UK in July….
Would you mind bullet pointing your core product offer here in comments?
Hi Jim and Em - hopefully we’ll be able to meet in the Summer!
core product offer in bullet points….. here goes!
- Specialists in personalised photo jigsaws - possibly the largest online range to choose from
- We’re the sole UK agent for a european boxed jigsaw manufacturer - we still do all the image prep in-house!!
- All other photo gifts - wooden jigsaws to teddy bears are printed in our own workshop BY HAND BY US!
- Exceptional attention to detail - many photographs are optimised and colour balanced etc to produce the best result possible as part of the service without extra charge.
- Need it in a hurry - we’ll always try to help
- We won’t ’sell’ anything we haven’t already tried ourselves (can’t move for stuff with the kids pictures on in our house)
- Transparency - our buzzword - if there’s a problem - we’ll let you know, we don’t hide.
- We’ve rigged up our office phone to transfer to home so we take calls at all hours - you’d be surprised (please no early hours - we do sleep sometimes)
- WIth years of experience in photography, digital photography and image manipulation between Mandy and Myself, when you’ve got a question, you know it’s going to be met by someone who actually knows what they’re talking about. And as the Website was designed and built by myself, technical and uploading issues receive they same qualified help and advice.
Hopefully that’s what you had in mind Jim and GSTF’s readers, please be assured we’ll do our very best to surprise and delight you - each and every order.
I’m heading over to forums now to start a Fab’ Photo’s Q & A so if you’ve got a question, we’ll see you there. (or here of course)
-
Jonathan’s last blog post..My good deed for the day
Great!
Thanks for clarifying J - we’ll meet in July all being well…
sounds like a great novel way to get the publishers attention…. Moppet and I love jigsaws… she recieved a jigsaw book on wizards for Christmas from my cousin…. she has doen them all over and over again…..
Will be looking later in the year Jonathan so will call on you guys then….
great job… hopefully the agent will love the manuscript and the intiative.. let us know…..
aussiecynic’s last blog post..from the funny to the Weird!
who you gonna call?? (i feel another song coming on)
Purple13’s last blog post..My good deed for the day
Yeah, that does sound like a great idea for your book. Hopefully the publishers will like it enough to run with the idea! Sounds like it would make a great coffee table style book.
Funkygirl012003’s last blog post..Informercials and Advertising yourself
Glad to see Jim n Em have decided exactly where to pitch the book - alongside The Gruffalo, Room on the Broom, A squash and a Squeeze
Ah - the classics!
Purple13’s last blog post..My good deed for the day
Gotta aim high!